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Knowledge & Support
Explore our Knowledge Hub:
Tips & Advice Education Area Case Studies The Grant House Virtual House FAQs Glossary Visit the Knowledge HubLooking for Help & Support:
Product Support Find an Installer Find a Merchant Extended Warranties ServicePlan Product Guarantees
Welcome to your new home, heated by a Grant Air Source Heat Pump
Let us help you learn more about your heating system to ensure you get the most from your low carbon heat pump.
How It Works
Learn how your heat pump effectively and efficiently heats your home
An air source heat pump works differently to a traditional gas or oil boiler so to help you understand your Grant heat pump system, watch our ‘Living with a heat pump’ video series to discover more about how a heat pump system works, the key differences between a heat pump and traditional boiler, as well as useful tips to help your heat pump operate effectively.
Controls
Controlling your Heat Pump
Your heat pump controls play a key role in ensuring that your system operates efficiently while also fulfilling your heating and hot water demands. It is therefore crucial that your controls are correctly set up and you understand which settings you can adjust and which you must not alter.
- Controls for Aerona 290 If you have Aerona 290 heat pump, you will have an Aerona Smart Controller installed in your home – learn more about this controller:
- Controls for Aerona³ If you have an Aerona³ heat pump, you may have either an Aerona Smart Controller or Aerona Remote Controller fitted in your home – learn more about the remote controller:
- Ultimate Control Discover more about how to control your heat pump Discover more about how to control your heat pump
Servicing
Looking after your Heat Pump
Looking to the future, it is important that you get your heat pump serviced once a year. Your may have a servicing agreement with your developer or alternatively, you can use ServicePlan from Grant UK, using one of our in-house engineers to service your Grant renewable heating system with our flexible service plan offering.
Enquire about Service Plan
Need help with your Air Source Heat Pump?
When you moved into your new home, your welcome pack should include some useful resources to help you understand your Grant heat pump. To make things easier, we've shared quick links to these resources below.
Make sure your heat pump is registered
Your developer may have already registered your Grant heat pump for its product guarantee and if so, you should have a copy of the registration documents. If your heat pump has not be registered, follow the link below to 'Register your heat pump'.
Read through our heat pump handover guide
The Grant Heat Pump Handover Guide provides an introduction to how your heat pumps works and shares advice about how to ensure it is operating at its optimum efficiency. Download a digital copy of the guide below.
Keep your heat pump manual
Amongst your paperwork and welcome pack, you should have a copy of the manual for your Grant Aerona heat pump. You can also download a digital copy from our Support Hub - find the link below.
Register your heat pump
If your heat pump has not been registered, click here to register it today for your guarantee.
Download Handover Guide
Download the Grant Heat Pump Handover Guide to help you understand your heat pump heating system.
Lost your Heat Pump Manual?
Unable to find your heat pump's manual? Visit our Support Hub to download digital copies of manuals.
Troubleshooting support your Air Source Heat Pump
If you are interested in reading general advice about looking after your heat pump system or you need to access troubleshooting support, please explore the useful resources and articles below.
A condensing boiler has second (condensing) heat exchanger where the flue gases are cooled to below their dew point by the water returning from the heating system. This has the effect of condensing the water vapour present in the flue gases, and liberating the heat energy that would otherwise be lost to outside through the flue system.
Read MoreAll Grant Vortex floor standing oil boilers are biofuel compatible (depending on type of biofuel and % blend, for example: HVO or FAME). Biofuels are a renewable energy source, created from organic matter or waste. It will likely play an important role in reducing carbon dioxide emissions in the future. As biofuels emit less carbon dioxide than conventional fuels they can be blended with existing fuels, or used as 100% sustainable fuels, as an effective way of lowering carbon emissions.
Read MoreAn air source heat pump needs to be located outside in the open air and sufficient space must be allowed around the unit (for example, a Grant Aerona³ heat pump requires clearances of 600mm to the front and right side, 100m to the left side, and 300mm from the back and above) so air can flow freely into it. Air source heat pumps also need to be installed on a firm, flat and level surface which is capable of supporting the weight of the heat pump, for example a flat trowelled concrete base 150mm thick. This base should also extend approximately 100mm-150mm beyond the heat pump on three sides, depending on the type of heat pump being installed. Full details are given in the Installation and Servicing instructions supplied with any Grant Aerona air source heat pump.
Use with the Heat Meter for 13kW and 17kW ASHPs and Hybrid
Use with the Heat Meter for 6kW and 10kW ASHPs
For use of controller unit for heat meters HPIDHEATMETER & HPIDHEATMETER2
How can we help you today?
Online Installer Search
Find a Grant UK Installer
Search our local network of accredited installers to install, repair or service your Grant UK product.
Extended Warranties
Extend your Grant UK heating warranty
Looking to extend your heating system warranty beyond its standard guarantee? Grant UK has a range of extended warranty options available to give you added peace of mind.
