Careers

We are seeking an experienced and dedicated Field Support Engineer to join our team. The Field Support Engineer will be responsible for surveying, repair, set-up, service and to provide technical support in the Hertfordshire area, to Customers, Engineers and Installers for all Grant products. Having qualifications in Oftec, F Gas, Unvented hot water and Part P would be highly advantageous.

Duties & Responsibilities:

• Attend site to carry out repair work on products covered by the manufacturer’s warranty.
• When required carry out site survey and commissioning of Grant Engineering products.
• Promote Customer Satisfaction throughout the department/Company ensuring that all our customers receive a valued service.
• Advise customers, installers, and commissioning engineers on product installation.
• Dealing with Technical issues, administration and correspondence on a day to day basis.
• Assist in the management of your diary including providing up to date local / logistical information for your area.
• Bringing matters of disrepute to FSM.
• Carrying out a substantial amount of driving on a daily basis with overnight stays when required.
• Responsible for the correct use of tools and equipment on and off site and ensure that appropriate Health and Safety guidelines are followed.
• Provide on-site / In-house training / Assessments as requested by the company.
• Identify Technical / Service trends and report all concerns to the FSM.
• Identify potential sales leads (3 or more units) and pass details to relevant Area Sales Manager.
• Encourage In-House training programmes for suspect Engineers / Installers by referring either to training Administrator or to the relevant Area Sales Manager.
• Keep up to date with current legislation regarding Oil Fired Boilers, Air source heat pumps, Biomass, Smart controls, Solar thermal & unvented hot water and the Installation, Service and Commissioning of the appliances.
• Keep up to date with new in-house developments and attend internal training programmes as required.
• Ensure all Professional Qualifications are kept up to date.

Our Engineers cover the following disciplines and specific training will be provided: 

• Oil boilers                                                                        Solar Thermal
• Air Source Heat Pumps                                                   Unvented cylinders
• Biomass                                                                           Smart controls

After successful completion of 2 – 4 months training you will a work schedule should include up to 20 Saturdays per year. 

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What we Offer:

• Competitive salary
• Private Health Care insurance & life assurance
• Clean branded vehicle
• Good pension contribution
• 23 Days holidays which increases with service, plus volunteer days
  

Tasks:

• Create and produce high quality technical literature to current corporate style and branding guidelines, including installation, servicing and commissioning manuals; user instructions; additional instructional or technical support documents
• Ensure all content is accurate, clear and fit for both print and online publication
• Prepare finished artwork for different platforms
• Create and produce high quality technical literature to current corporate style and branding guidelines, including installation, servicing and commissioning manuals; user instructions; additional instructional or technical support documents
• Ensure all content is accurate, clear and fit for both print and online publication
• Prepare finished artwork for different platforms
• Produce Technical Bulletins to communicate product modifications and updates to all stakeholders

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We are looking for an individual that can demonstrate the following: 

• Excellent written and verbal communication skills with strong attention to detail and a methodical approach
• Ability to translate complex technical information into clear, user-friendly instructions.
• Strong organisational skills, with the ability to manage multiple projects and stakeholders simultaneously
• Knowledge of authoring tools and software for creating technical documents

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Benefits that are offered: 

• 23 days annual leave which increases with years service
• Volunteer days
• Group Private Healthcare Insurance
• On-site gym and on-site car park
• 39.5 hour working week with flexible start time and hybrid work options after probation period