Careers

We are seeking an experienced and dedicated Field Support Engineer to join our team. The Field Support Engineer will be responsible for surveying, repair, set-up, service and to provide technical support in the Hertfordshire area, to Customers, Engineers and Installers for all Grant products. Having qualifications in Oftec, F Gas, Unvented hot water and Part P would be highly advantageous.

Duties & Responsibilities:

• Attend site to carry out repair work on products covered by the manufacturer’s warranty.
• When required carry out site survey and commissioning of Grant Engineering products.
• Promote Customer Satisfaction throughout the department/Company ensuring that all our customers receive a valued service.
• Advise customers, installers, and commissioning engineers on product installation.
• Dealing with Technical issues, administration and correspondence on a day to day basis.
• Assist in the management of your diary including providing up to date local / logistical information for your area.
• Bringing matters of disrepute to FSM.
• Carrying out a substantial amount of driving on a daily basis with overnight stays when required.
• Responsible for the correct use of tools and equipment on and off site and ensure that appropriate Health and Safety guidelines are followed.
• Provide on-site / In-house training / Assessments as requested by the company.
• Identify Technical / Service trends and report all concerns to the FSM.
• Identify potential sales leads (3 or more units) and pass details to relevant Area Sales Manager.
• Encourage In-House training programmes for suspect Engineers / Installers by referring either to training Administrator or to the relevant Area Sales Manager.
• Keep up to date with current legislation regarding Oil Fired Boilers, Air source heat pumps, Biomass, Smart controls, Solar thermal & unvented hot water and the Installation, Service and Commissioning of the appliances.
• Keep up to date with new in-house developments and attend internal training programmes as required.
• Ensure all Professional Qualifications are kept up to date.

Our Engineers cover the following disciplines and specific training will be provided: 

• Oil boilers                                                                        Solar Thermal
• Air Source Heat Pumps                                                   Unvented cylinders
• Biomass                                                                           Smart controls

After successful completion of 2 – 4 months training you will a work schedule should include up to 20 Saturdays per year. 

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What we Offer:

• Competitive salary
• Private Health Care insurance & life assurance
• Clean branded vehicle
• Good pension contribution
• 23 Days holidays which increases with service, plus volunteer days
  

Working for Grant Engineering UK as a Technical Sales Support Engineer, you will provide hands-on technical support to the Renewable and Field Sales teams, helping to develop new Air Source Heat Pump (ASHP) business and strengthen relationships with existing installers and customers.

You will provide technical expertise across site surveys, system design, commissioning, training and fault finding while also working collaboratively with Technical, Design, Training and Customer Services teams to deliver excellent customer support.

This is a field-based role, preferably covering Central and Northern UK, with flexibility to support other areas when required.

Duties & Responsibilities

• Provide technical sales support to installers and the external sales team. Also responsive to product support on phone and email.
• Build strong relationships with customers and installers through professional, practical technical support.
• Attend customer and site visits, including:
  • Site surveys, heat loss calculations and system design.
  • Sales and technical training visits.
  • Product commissioning, handovers, system analysis and fault finding
  • On-site training and technical presentations.
• Identify technical, product and service trends and escalate concerns appropriately.
• Identify potential sales opportunities and refer leads to the relevant sales team.
• Promote appropriate training for installers and engineers.
• Travel extensively across the region, including occasional overnight stays.

Skills & Experience

Essential:

• Experience within the heating, plumbing, building services or renewable energy industry.
• Strong technical knowledge of heating systems and hydronics.
• Good understanding of heat loss calculations, pipe sizing, radiator sizing and flow rates.
• Understanding of heating system electrics and renewable heating technologies.
• Excellent communication and interpersonal skills, with the ability to work confidently with installers, engineers, sales teams and customers.
• A practical, hands-on and proactive approach to problem solving.
• Ability to work independently and manage a varied, field-based workload.

Desirable:

• Experience with Air Source Heat Pumps and/or Grant ASHP systems.
• Knowledge of MCS standards and relevant Building Regulations.
• Experience with oil-fired boilers, biomass, solar thermal or unvented hot water systems.
• Recognised hydronics training or qualification, such as Heat Geek, Northampton Heating Academy or Warmur Academy.