Terms of Use

Please read these Terms of Use carefully for www.grantuk.com, the website which is operated by Grant Engineering (UK) Ltd. These Terms detail the conditions which govern Grant Engineering (UK) Ltd’s relationship with visitors in relation to the website. Visitors to www.grantuk.com need to understand and abide by these Terms prior to using the website. If visitors disagree with any part of these Terms, they should not use the website.

1. www.grantuk.com is owned by Grant Engineering (UK) Ltd (hereby referred to as GUK) and is a website available to the public. GUK’s company registration number is 3196757 and the registered Company address is: Hopton House, Hopton Industrial Estate, Devizes, Wiltshire, SN10 2EU.

2. Use of the GUK website is subject to the following:

2.1 The page content is for visitors’ general information and use only. The content is subject to change without notice.

2.2 The GUK website uses cookies to monitor browsing preferences. Please refer to Clause 5 for further details regarding the use of these cookies and management of cookie preferences.

2.3 Neither GUK nor any third parties provide any guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the website for any particular purpose. Visitors acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

2.4 Visitors’ use of any information or materials on this website is entirely at their own risk, for which GUK shall not be liable. It shall be a visitor’s own responsibility to ensure that any products, services or information available through this website meet their specific requirements.

2.5 The website contains material which is owned by or licensed to GUK. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the GUK Brand Guidelines.

2.6 All trademarks reproduced in the website which are not the property of, or licensed to, GUK are acknowledged.

2.7 Unauthorised use of the website may give rise to a claim for damages and/or be a criminal offence.

2.8 The website may also include links to other websites. These links are provided for visitors’ convenience to provide further information. They do not signify that GUK endorse the website(s). GUK have no responsibility for the content of the linked website(s).

2.9 Visitors’ use of the website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

3. The GUK website incorporates a number of facilitates for homeowners and professionals:

3.1 Product information – specific webpages are available detailing a range of content relating to GUK’s product portfolio.

3.1.1 Find a Product selector took – this tool is available to visitors to the homeowner section and is designed to help users identify suitable products for their home heating needs. Any results from this tool are provided for guidance only and should not be relied on for specification purposes. Whilst all reasonable efforts are made to ensure the accuracy and completeness of the information, GUK accept no liability in the event of error or omissions and always recommend that visitors seek the advice of a qualified installer for an accurate product recommendation for their property's requirements.

3.2 Product registrations – provides visitors with the function to register products online with GUK.

3.3 News – an information hub where GUK press releases are shared.

3.4 Downloads – a downloads hub where visitors can access useful documents relating to the GUK products.

3.5 Support (Homeowners) – the following pages are available to provide support for visitors to the homeowner section of the website:

3.5.1 Getting Support – visitors can use the enquiry form provided to contact GUK. The Company’s contact information is also provided on this page.

3.5.2 Find an Engineer – a search facility which locates G1 installers, service engineers and G-CERT installers local to the postcode entered. The engineers listed on the website are experienced in fitting Grant heating products, but are not directly employed by GUK. Whilst every effort is made to monitor the performance and quality of the engineers listed on this search facility, GUK do not accept responsibility for the workmanship or operation of any third party company that GUK may have promoted either in conversation, email or any other communication. Likewise, the views and opinions conveyed in any communication with employees within GUK may not reflect that of the business as a whole.

3.5.3 Find a Merchant – a search facility which locates merchants and spares stockists local to the postcode entered.

3.5.4 Glossary – provides visitors with a series of terms and their definitions to assist with their use and understanding of the website and its content.

3.5.5 Other – additional pages, including Government Incentives and Extended Warranties, are available under the Support section which are information pages only.

3.6 Support (Professionals) – the following pages are available to provide support for visitors to the professionals section of the website:

3.6.1 Getting Support – visitors van use the enquiry form provided to contact GUK. In addition to the Company’s contact information, this page also provides the telephone numbers for each of GUK’s Sales Representatives.

3.6.2 Find a Merchant – a search facility which locates merchants and spares stockists local to the postcode entered.

3.6.3 Events – a calendar of upcoming events where GUK representatives will be present.

3.6.4 Media – this is an image library with graphic elements available to assist professionals with the marketing of GUK products. Any visitors who download material from the Media Library must use it in accordance with the GUK Brand Guidelines and must include the image copyright (Grant Engineering (UK) Ltd).

3.6.5 G-Cert – this page provides an overview of GUK’s G-CERT Installer Scheme with an application form available at the bottom of the page. Please note, visitors who complete a G-CERT application form via the website are subject to a series of approvals by GUK so the act of completing the application does not equate to automatic enrolment.

3.6.6 Flue Configurator tool - this tool is available to visitors to the professional section and is designed to help users identify suitable flue options for specific oil boiler models. Any results from this tool are provided for guidance only. Whilst all reasonable efforts are made to ensure the accuracy and completeness of the information, GUK accept no liability in the event of error or omissions.

3.7 FAQs – a selection of useful Questions and Answers are available for visitors to access with relevant content split according to the Homeowners section of the website and that for Professionals.

3.8 G1 Scheme – this section includes a series of webpages which detail information about GUK’s G1 Installer Scheme.

3.9 Training Academy – this section provides information relating to the GUK Training Academy and the courses available. The page for courses allows visitors to view a summary of each course’s content as well as access to upcoming course dates. Enquiries relating to specific course dates can also be submitted via this section of the website but visitors must be aware that such submissions are enquiries only – course spaces cannot be guaranteed until the GUK Training Department confirm via response.

3.10 Spares – this section provides a catalogue of the range of items available in GUK’s Spares product category. Visitors can search and view individual spares with the additional function of creating a Shopping Cart of selected items, a list that visitors can then send to their own email address. Please note, this is not an e-commerce site so no orders can be placed via the GUK website.

3.11 About Us – provides visitors with an introduction to GUK as well as providing links to useful sections of the website.

4. For further details regarding the use of data on the GUK website, please refer to the GUK Privacy Policy which is available here: www.grantuk.com/privacy.

5. For further details regarding the use of cookies on the GUK website, please refer to the GUK Privacy Policy which is available here: www.grantuk.com/privacy.

6. GUK reserves the right to modify these Terms at any time so visitors should regularly refer back to these Terms.

7. If you have any questions regarding the Terms of Use for this website, please contact the GUK via email info@grantuk.com or 01380 736920.