Can I reset the fault code displayed on the heat pump remote controller?

The short answer to this question is no - you (the homeowner) should not reset a fault code on the Aerona Remote Controller. This is because:

• some fault codes will automatically reset once the fault is fixed
• some fault codes need to be manually reset and this should only be done by your heat pump installer or service engineer.

If a fault code appears on the screen of your Aerona³ Remote Heat Pump Controller, in most instances, once the fault is fixed and it returns to normal condition, the error code will automatically reset and it will no longer display on the remote controller.

However, if the fault has resulted in the heat pump stopping, it may not be possible to reset the fault code automatically and in these cases, it will need to be reset manually by a heating engineer. You will therefore need to contact your heat pump installer or service engineer for further support.

Additional support resources

If your Aerona³ heat pump's remote controller is showing a fault code, here are some useful links to other helpful resources:

• Unsure what the fault code means? Visit this troubleshooting page for more information
• Looking for a full list of error codes that can display on the remote controller? Please refer to the Fault Finding section in the Grant Aerona³ Heat Pump Installation Manual
• Do you need to a local heating engineer to help with your heat pump’s fault? Please visit our Find an Installer online search.

The information provided here is advice only - if you are not happy to check your product, please contact a heating engineer to assist.

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