Please note the office will be closed Monday 26th August for the Bank holiday. Normal office hours will resume Tuesday 27th August. 

Support

Getting Support

Providing customers with exceptional customer experience is our priority.

How can we help?

Please fill out this form and we'll get back to you shortly

+44 (0)1380 736920 info@grantuk.com @myGrantUK

Mon-Fri: 8:30am - 5:00pmSat-Sun: Closed

Extend your warranty

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Find a user manual

Get the latest Grant brochures, info sheets and manuals from our download centre

Glossary

Summary of key industry words and definitions

Find an engineer

Search our extensive engineer network and locate a technician in your area

Help me find the right heating system

Find the right heating system for your home using our product configurator tool

Use tool

Looking to have your renewable product serviced?

ServicePlan by Grant helps you maintain your Grant renewable heating system for years to come.

Find out more

Frequently Asked Questions

Your questions, answered.

Where can I buy Grant products?
Grant UK distributes through a network of independent and national plumbing and heating merchants. Please use our Merchant Search tool to locate a distributor near you.
Where can I see Grant products working?
Customer are welcome to visit our HQ in Devizes, Wiltshire. Product viewing is strictly by appointment only. Please call our reception for availability on 01380 736920.
What is ErP?
The Energy Related Products (ErP) Directive has been designed to aid the EU in achieving reductions in energy usage: carbon, NOx and SO2 emissions and other environmental issues such as noise and the use of refrigerants in heat pumps. The Directive is also designed to help consumers identify the most energy efficient products on the market with energy efficiency labelling. The ErP details energy efficiency requirements which appliances must meet and preferably exceed. Manufacturers must ensure that their products are prepared for the new legislation changes, incorporating product updates to improve efficiency levels (e.g. fitting high efficiency circulating pumps).
What is the Renewable Heat Incentive (RHI)?
The Renewable Heat Incentive (RHI) is a Government initiative introduced to encourage and reward people for using renewable fuels to heat their properties. There are two RHI’s - one for domestic homes and one for non-domestic (industrial, commercial, public sector, etc). The aim of the RHI scheme is to help the UK achieve its EU emission targets by 2020.