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Grant UK’s Technical and Customer Service Departments extend their hours including Saturday support
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Grant UK’s Technical and Customer Service Departments extend their hours including Saturday support
Grant UK's Technical Advisors and Customer Service Team are on hand to help customers

The Technical and Customer Service Departments at Grant UK have increased the hours of support that they are on hand to help customers during the week and at weekends. Both Teams are now available to answer calls and provide support via email from 7.30am every weekday morning through to 6pm Monday to Thursday and 5pm on Fridays. In addition, the Technical Team are now available between 8.30am through to 1pm on Saturdays as well.

In line with the Company’s expanding range of product lines and extensive offering of sustainable heating solutions, Grant UK are pleased to announce that the level of customer support provided by its Technical and Customer Service Departments has increased. The phone line opening hours for both Departments have been extended allowing customers who require technical assistance or support for their Grant product to turn to Grant UK earlier in the morning, later in the day and on Saturdays. The new phone line opening hours will enable Grant UK’s Technical Advisors and Customer Service Team to be on hand to assist customers during more hours of the week.

The new operating hours for the Technical and Customer Service Department phone lines are 7.30am through to 6pm every Monday to Thursday and 7.30am through to 5pm on a Friday (excluding Bank Holidays). Furthermore, on Saturdays, the Technical Department’s phone lines are open between 8.30am through to 1pm. Combined, these new hours provide over 13 hours of additional customer support for installers, service engineers and end-users every week. Working alongside Grant UK’s Field Service Engineers out in the field, the Technical and Customer Service Teams can assist with a wide spectrum of product support from installation queries through to post-sales customer care, helping heating engineers and their customers throughout all seasons of the year.

“Delivering high quality support is our primary objective and these new extended telephone hours, including Saturdays, will allow us to further increase the level of customer care our Technical and Customer Support Departments can provide,” writes Scott Woodham, Technical Services Manager at Grant UK. “All of our Technical Advisors are incredibly experienced and can provide diagnostic support and much more for Grant’s full complement of products and working alongside our dedicated Customer Services Team, they can now assist heating engineers, homeowners and all our other customers at more times to suit them.”

For more details, please visit www.grantuk.com/support

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