Grant invests in larger external Service Support Team

This Autumn Grant UK is expanding its external Service Support Team to help improve response times and customer satisfaction.

As the Company moves further into new technologies, it is imperative to match the sales growth with adequately trained service personnel.  Positioned around the UK (excluding Northern Ireland) the Team is fully trained on all new and existing Grant product ranges including oil and wood pellet boilers, solar thermal, air source heat pumps and cylinders; and will carry first line spares to assist installers and third party service engineers in the field.

Neil Sawers, Technical Manager for Grant UK comments:   “Our customers expect a highly efficient service, not just highly efficient products.  If we cannot meet the level of service expected then we have failed.  Rather than wait for this to happen, we have pre-empted our installer and engineer needs for tomorrow, by creating this support network today”.

25 days of Grantmas!

Grant UK will be joining in with the Christmas festivities this December with its ‘25 days of Grantmas’ Twitter campaign. During the countdown to Christmas, the @mygrantuk Twitter page will be home to Grant UK’s own advent calendar so follow us and join in! The 1st December not only marksRead More

Grant UK now offer air source heat pump packs

New heat pump packs are now available to purchase from Grant UK which consist of the Aerona³ air source heat pumps and their key accessories. Available for all three sizes of the Aerona³ heat pump, these packs will not only make life easier for installers but also deliver them costRead More

Grant UK to stock KBB Fire Valves

Grant UK’s Spares range will be welcoming KBB Fire Valves in November, further increasing the number of parts that engineers can source via their local Grant Spares Stockist. In mid-November, Grant UK will be stocking KBB Fire Valves. These fast acting, non-electric safety valves conform to BS 5410 Part 1Read More

Domestic RHI Tariff Uplifts

On 20th September 2017, the tariff rates for the Domestic Renewable Heat Incentive (RHI) are increasing for biomass boilers, air source heat pumps and ground source heat pumps. In August, the Government confirmed that the tariff rates for the Domestic RHI Scheme would be uplifted for some technologies, benefitting homeownersRead More

Changes to Domestic RHI Scheme in Spring/Summer 2017

NOTE: The election held in June 2017 meant that the proposed RHI reform regulations (detailed below) could not be laid before Parliament and come into force until after the election.  In December 2016, the Department for Business, Energy and Industrial Strategy released details regarding proposed changes to the Domestic RHIRead More