Grant invests in larger external Service Support Team
This Autumn Grant UK is expanding its external Service Support Team to help improve response times and customer satisfaction.
As the Company moves further into new technologies, it is imperative to match the sales growth with adequately trained service personnel. Positioned around the UK (excluding Northern Ireland) the Team is fully trained on all new and existing Grant product ranges including oil and wood pellet boilers, solar thermal, air source heat pumps and cylinders; and will carry first line spares to assist installers and third party service engineers in the field.
Neil Sawers, Technical Manager for Grant UK comments: “Our customers expect a highly efficient service, not just highly efficient products. If we cannot meet the level of service expected then we have failed. Rather than wait for this to happen, we have pre-empted our installer and engineer needs for tomorrow, by creating this support network today”.