Grant invests in larger external Service Support Team

This Autumn Grant UK is expanding its external Service Support Team to help improve response times and customer satisfaction.

As the Company moves further into new technologies, it is imperative to match the sales growth with adequately trained service personnel.  Positioned around the UK (excluding Northern Ireland) the Team is fully trained on all new and existing Grant product ranges including oil and wood pellet boilers, solar thermal, air source heat pumps and cylinders; and will carry first line spares to assist installers and third party service engineers in the field.

Neil Sawers, Technical Manager for Grant UK comments:   “Our customers expect a highly efficient service, not just highly efficient products.  If we cannot meet the level of service expected then we have failed.  Rather than wait for this to happen, we have pre-empted our installer and engineer needs for tomorrow, by creating this support network today”.

Grant UK increases offering to installers through revamped incentive scheme

March 2018 will see Grant UK rebrand its installer scheme with the launch of a redesigned online Portal, a new product registration app, and the introduction of a loyalty points rewards programme. In 2011, Grant UK launched an installer scheme designed to assist engineers in the field. Benefits for installersRead More

Grant UK donates £2,000 to local children’s charity

Throughout 2017, the staff at Grant UK were busy organising fundraising events for Julia’s House. From bake sales through to raffles, Grant UK’s staff helped raise £2,000 for this children’s charity whose work is based in Dorset and Wiltshire. At the beginning of 2017, Grant UK selected Julia’s House asRead More

Domestic RHI Tariff Uplifts

On 20th September 2017, the tariff rates for the Domestic Renewable Heat Incentive (RHI) are increasing for biomass boilers, air source heat pumps and ground source heat pumps. In August, the Government confirmed that the tariff rates for the Domestic RHI Scheme would be uplifted for some technologies, benefitting homeownersRead More

Changes to Domestic RHI Scheme in Spring/Summer 2017

NOTE: The election held in June 2017 meant that the proposed RHI reform regulations (detailed below) could not be laid before Parliament and come into force until after the election.  In December 2016, the Department for Business, Energy and Industrial Strategy released details regarding proposed changes to the Domestic RHIRead More