Frequently Asked Questions

Is Grant UK a member of RECC?

Grant Engineering (UK) Ltd is a member of RECC (Membership No. 00070263). In the unlikely event of a dispute arising around the installation of a small-scale renewable energy system that cannot be resolved through Grant Engineering (UK) Ltd, disputes can be referred to RECC for mediation.

For a company to become MCS Accredited, they must comply with the Scheme’s standards which includes being a member of a certified alternative dispute resolution (ADR) provider. In October 2015, new legislation was introduced to promote the use of alternative dispute resolution ensuring that suitable options are made available in consumer disputes, with traders required to inform consumers whether they are willing to use ADR – this is when a certified ADR provider is needed. RECC (www.recc.org.uk) is a certified ADR provider, aiming to guarantee a high quality experience for consumers wishing to buy small-scale renewable heating systems for their homes.

Matters relating to the MCS Installer Standards can be referred to Grant Engineering (UK) Ltd’s MCS Certification Body. Their contact details are as follows: NAPIT, 4th Floor, Mill 3, Pleasley Vale Business Park, Mansfield, Nottinghamshire, NG19 8RL (t: 0345 543 0330 f: 0345 543 0332).