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Grant UK Statement: Coronavirus Outbreak
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Grant UK Statement: Coronavirus Outbreak

To protect employees, customers and suppliers during the coronavirus outbreak, Grant UK is implementing a number of procedures throughout the business and its operations in England, Scotland and Wales. Effective from 1st April 2020, Grant UK will be managing a reduced operation to include delivering essential stock to merchants, provide prearranged collections and aftersales support only. Please find below the Company’s latest statement, updated 31st March 2020.

Grant UK is committed to protecting the health and welfare of all its customers, both internal and external. Following the heightened restrictions implemented by the Government to help reduce the spread of the Coronavirus, Grant UK is reducing its business operations effective from 1st April 2020. From this date, Grant UK will be providing essential support services only, to include the despatching and prearranged collection of products and spares required for essential and warranty repairs only. 

Since the beginning of the outbreak, Grant UK introduced a number of measures to protect staff at the same time as continuing to serve heating engineers, merchants and other customers with the products and services they require. The following measures remain in place:

  • Enhanced hygiene procedures for all staff to follow both on and off-site, including use of hand sanitisers, disinfectant wipes, open internal door policies and social distancing
  • All face to face supplier meetings are to be cancelled for the foreseeable future – instead, these meetings will be held via conference call or video link.
  • Grant UK staff will not be attending any mass gatherings or hosting any events for the foreseeable future – this includes breakfast mornings, trade days, Roadshows, hospitality fixtures and other events

Grant UK's Technical and Customer Service Teams are also implementing additional procedures to protect employees and customers. Grant UK’s in-house Field Service Engineers are attending emergency breakdowns only. Prior to one of Grant UK’s in-house Field Service Engineers attending a property, the homeowner/person responsible for the property will be asked to complete a form confirming that no persons in the household have recently travelled internationally or are in self-isolation and to also confirm that no occupants are showing symptoms of the illness (i.e. a high temperature, a cough, shortness of breath).

Important Notice regarding Grant Product Servicing & Warranty

Grant UK fully understand that some customers may have to self-isolate for a considerable period of time and, as such, will not be able to have their Grant product serviced. We are therefore issuing the following guidance.

While it remains important for all appliances, cylinders, stores, tanks, fuel lines and ancillary components to be serviced annually, Grant UK will continue to honour all warranties (on both Standard and Extended) beyond the normal service date up to the 31st July 2020 whether the appliance is serviced or not. This extension relates to Grant oil boilers, Grant Biomass boilers, Grant Aerona Heat Pumps and Grant Cylinders/Thermal stores.

This date may change in line with the recommendations of the UK Government and any updates will be posted on this webpage. It is imperative that the appliance and connected components are serviced as quickly as possible after this date to ensure trouble free operation.

Grant UK Training Academy – temporary suspension of training courses

Effective from 30th March 2020, Grant UK’s Training Academy have cancelled all training courses scheduled up to the end of June 2020 at the Devizes, Hawes and Livingston training centres and also in Elgin and Jersey. This includes product, OFTEC and Hot Water courses.

Grant UK has made this difficult decision following Government advice and this temporary postponement of Grant training courses is being introduced as a measure to protect visitors and staff.

Grant UK’s Training Academy are contacting everyone currently booked on a course up to the 30th June 2020 to confirm the cancellation and to arrange a full refund of the course fee, as applicable. In order to speed up this process it would be appreciated if those booked on these courses could please wait to be contacted by a representative of the Training Academy.

This is a temporary suspension and the Academy will aim to re-start courses at the earliest opportunity, subject to the advice issued by the Government over the coming weeks.

Statement from Paul Wakefield, Grant UK's Managing Director, updated 31st March 2020

"The whole country is currently negotiating an unprecedented period in history, adjusting to the day to day restrictions which are currently in place to help us all combat the coronavirus outbreak. Here at Grant UK, we have implemented a number of measures throughout the business to protect our employees and our customers. Our Teams who need to either be in operation at our HQ in Devizes or on the road, are following strict hygiene and social distancing procedures to keep both themselves and customers safe.
       While aspects of the business have had to reduce their day to day operations, Grant UK is still serving the needs of those who most need it: essential and warranty orders are being despatched, our Technical and Customer Services remain available, and our Field Service Engineers are continuing to attend properties for emergency callouts. Wherever and whenever possible, Grant UK’s employees are working hard to be on hand to help our engineers, installers, merchants and end-users as much as we can.
      Grant UK will strive to support all customers during these difficult times and beyond. Now, more than ever, we must all come together to protect our loved ones, to overcome COVID-19, and to then recommence our usual routines to rebuild normality and get businesses back on track."

If you have any questions about the above, please contact info@grantuk.com.

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