Company
Grant UK Statement: Coronavirus
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Grant UK Statement: Coronavirus

Grant UK continues its business operations in England, Scotland and Wales, implementing a number of procedures to protect employees, customers and suppliers throughout the coronavirus outbreak. Please find below the Company’s latest statement, updated 1st April 2021.

Grant UK continues to be committed to protecting the health and welfare of all its customers, both internal and external, as well as ensuring that it maintains normal business operation as much as possible during the coronavirus outbreak. Since March last year, Grant UK introduced a number of measures which protect staff while at the same time continuing to serve heating engineers, merchants and other customers with the products and services they require. 

Sales Support

Throughout the coronavirus pandemic, Grant UK has maintained a level of uninterrupted business operation so that product and spares supplies remain available alongside their aftersales and technical support. Grant UK’s Sales Representatives continue to be on hand to assist installers, merchants, architects and other customers throughout England, Scotland and Wales.

Wherever possible, Grant’s Sales Team will assist with product support and advice over the phone or via email. However, when required, they are also available to visit sites to carry out site surveys, meet with installers and visit merchant branches to deliver the sales support needed for customers. When face-to-face meetings do need to take place, all the Sales Managers will adhere to social distancing measures and following the Company’s guidance on health, safety, and hygiene procedures at all times.

Grant UK wants their customers to know that they can turn to a member of the Sales Team to ask for product advice whether that be relating to air source heat pumps, oil boilers or any of Grant’s other products, as well as their support services such as design, specification and G-Cert.

Grant UK Training Academy

Grant UK's Training Academy remains open, offering a programme of training including Grant air source heat pump and oil boiler product courses alongside OFTEC and Unvented hot water training and assessment. 

Heating engineers who attend forthcoming courses at the Academy will need to adhere to the strict COVID-19 social distancing and safe practice procedures which will be in place. Installers will be asked to keep a 2m distance from fellow course attendees as well as the Grant Trainer and to accommodate this, each training course is restricted to four attendees. With less availability on each course, Grant UK hopes that installers and engineers will continue to be patient and understanding with course bookings.

Technical Support

Grant UK's Technical and Customer Service Teams continue to implement additional procedures to protect employees and customers. Prior to one of Grant UK’s in-house Field Service Engineers attending a property, the homeowner/person responsible for the property will be asked to complete a form confirming that no persons in the household have recently travelled internationally or are in self-isolation and to also confirm that no occupants are showing symptoms of the illness (i.e. a high temperature, a cough, shortness of breath). When onsite, the Grant Engineer will follow strict social distancing and hygiene measures as well.

Health & Safety Procedures

Grant UK continues to operate its Company health and safety procedures for employees (in the offices, warehouse and on the road) and for visitors. Staff are working remotely where possible and the following measures remain in place:

  • Enhanced hygiene procedures for all staff to follow, including use of hand sanitisers, disinfectant wipes, open internal door policies and social distancing
  • All staff and visitors onsite must wear face masks or face coverings and offsite, face masks must be worn at all times when indoors
  • Face to face meetings are to be held via conference call or video link wherever possible

If you have any questions about the above, please contact info@grantuk.com.