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Grant UK Statement: Coronavirus Outbreak
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Grant UK Statement: Coronavirus Outbreak

To protect employees, customers and suppliers throughout the coronavirus outbreak, Grant UK has implemented procedures throughout the business and its operations in England, Scotland and Wales. Please find below the Company’s latest statement, dated 11th June 2020.

Grant UK is committed to protecting the health and welfare of all its customers, both internal and external, as well as ensuring that it restores normal business operation as much as possible during this coronavirus outbreak and post-lockdown period. Since March, Grant UK has introduced a number of measures which aim to protect staff at the same time as continuing to serve heating engineers, merchants and other customers with the products and services they require.

Sales Support

Throughout the coronavirus pandemic, Grant UK has maintained a level of essential business operation so that product and spares supplies remained available alongside aftersales and technical support. The Company is now continuing to increase the level of sales support that it can deliver to customers in accordance with the lifting of Government restrictions. Grant UK’s Sales Representatives are on hand and available to assist installers, merchants, architects and other customers throughout England, Scotland and Wales.

Wherever possible, Grant’s Sales Team will assist with product support and advice over the phone or via email. However, when required, they are also available to visit sites to carry out site surveys, meet with installers and visit merchant branches to deliver the sales support needed for customers. When face-to-face meetings take place, all the Sales Managers will be adhering to social distancing measures and following the Company’s guidance on health, safety, and hygiene procedures at all times.

Those working within the heating industry are increasing their workloads as the weeks go by and as lockdown restrictions ease. Grant UK wants their customers to know that they can turn to a member of the Sales Team to ask for product advice whether that be relating to air source heat pumps, oil boilers or any of Grant’s other products, as well as their support services such as design, specification and G-Cert.

Grant UK Training Academy

Since the start of the Covid-19 lockdown, Grant UK’s Training Academy has been closed, with all courses cancelled from the 23rd March 2020 through to the end of June at the Devizes, Hawes and Livingston training centres, as well as Moray College, Elgin and Highlands college, Jersey. However, Grant UK is pleased to confirm that its Training Academy will be reopening with the first courses at Devizes starting on 1st July 2020.

From the re-start, the Academy will be offering a full programme of training including Grant air source heat pump and oil boiler product courses alongside OFTEC and Unvented hot water training and assessment. Further product and industry qualification courses will be added to the schedule in the coming weeks but priority is initially being focused on core product and OFTEC courses. Off-site training, at the Hawes and Livingstone training centres, as well as Elgin, Jersey and elsewhere, will follow as soon as is possible under the changing post lockdown conditions.

Heating engineers who attend forthcoming courses at the Academy in Devizes will need to adhere to the strict COVID-19 social distancing and safe practice procedures which will be in place. Installers will be asked to keep a 2m distance from fellow course attendees as well as the Grant Trainer and to accommodate this, each training course will be restricted to four attendees. With less availability on each course, and the backlog from the cancelled courses from March through to June to catch up on, Grant UK hopes that installers and engineers will be patient and understanding with course bookings. Priority is being given to those candidates who were booked on a cancelled course but Grant UK’s Training Department is endeavoring to meet the demand for all courses over the coming months.

Technical Support

Grant UK's Technical and Customer Service Teams continue to implement additional procedures to protect employees and customers. Prior to one of Grant UK’s in-house Field Service Engineers attending a property, the homeowner/person responsible for the property will be asked to complete a form confirming that no persons in the household have recently travelled internationally or are in self-isolation and to also confirm that no occupants are showing symptoms of the illness (i.e. a high temperature, a cough, shortness of breath). When onsite, the Grant Engineer will follow strict social distancing and hygiene measures as well.

Grant Product Servicing & Warranty

Grant UK fully understands that some customers have had to self-isolate for a considerable period of time and, as such, will not have been able to have their Grant product serviced. We have therefore issued the following guidance.

While it remains important for all appliances, cylinders, stores, tanks, fuel lines and ancillary components to be serviced annually, Grant UK will continue to honour all warranties (on both Standard and Extended) beyond the normal service date up to the 30th September 2020 whether the appliance is serviced or not. This extension relates to Grant oil boilers, Grant Biomass boilers, Grant Aerona Heat Pumps and Grant Cylinders/Thermal stores.

This date may change in line with the recommendations of the UK Government and any updates will be posted on this webpage. It is imperative that the appliance and connected components are serviced as quickly as possible after this date to ensure trouble free operation.

Health & Safety Procedures

Grant UK have further increased the Company health and safety procedures for employees (in the offices, warehouse and on the road) and for visitors. The following measures are in place:

  • Enhanced hygiene procedures for all staff to follow, including use of hand sanitisers, disinfectant wipes, open internal door policies and social distancing
  • All staff and visitors onsite must wear face masks or face coverings and offsite, face masks must be worn at all times when indoors
  • Face to face meetings are to be held via conference call or video link wherever possible

“Grant UK are striving to return to normal business operation in the ‘new normal’ that we currently live in,” writes Paul Wakefield, Grant UK’s Managing Director. “Preventing the spread of the coronavirus and protecting employees, visitors and customers remains a core priority within the business and we have implemented a series of new measures designed to achieve this. We are also keen as a business to return our sales, training and technical support back to the levels that customers come to expect from Grant. We look forward to helping all our customers get back on track following the lockdown.”

If you have any questions about the above, please contact info@grantuk.com.