Company
COVID-19 FAQs
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Throughout the Coronavirus outbreak, Grant UK wants to keep all customers up to date with the Company’s latest operations. In addition to the Company’s online press release, Grant UK has issued this FAQs page specifically focused on answering the key questions customers may have during the present climate.

[Content updated 31st March 2020]

Q. Is Grant Engineering manufacturing products?
A. Effective from midnight on 27th March 2020, Grant Engineering’s manufacturing plant in Ireland entered a temporary shutdown in line with the Irish Government regulations. 

Q. Is Grant UK despatching orders?
A. Effective from 1st April 2020, Grant UK will be managing a reduced operation to include delivering essential stock to merchants, provide prearranged collections and aftersales support only. 

Q. Are the Technical and Customer Service Teams operating?
A. Yes. Grant UK’s Technical and Customer Support teams are working remotely but are still available to answer calls and emails between the hours of 8.30am through to 5pm Monday to Friday.

Q. Are Grant UK’s in-house Field Service Engineers working?
A. Grant UK’s inhouse Field Service Engineers are attending emergency breakdowns only. When Grant UK’s Field Service Engineers attend site, they will be following the strict social distancing and hygiene procedures currently in place to ensure that both they, and the customer, are protected during any visits.

Q. If a household has to self-isolate during the coronavirus outbreak and is therefore unable to have their Grant product serviced, will the product's warranty be affected?
A. Grant UK fully understand that some customers may have to self-isolate for a considerable period of time and as such, will not be able to have their Grant product serviced. We are therefore issuing the following guidance.
     While it remains important for all appliances, cylinders, stores, tanks, fuel lines and ancillary components to be serviced annually, Grant UK will continue to honour all warranties (on both Standard and Extended) beyond the normal service date up to the 31st July 2020 whether the appliance is serviced or not. This extension relates to Grant oil boilers, Grant Biomass boilers, Grant Aerona Heat Pumps and Grant Cylinders/Thermal stores.
     This date may change in line with the recommendations of the UK Government and current information can be found on our website here.

Q. How are installations which are being completed through Grant UK’s G-CERT Scheme currently affected?
A. Regrettably, Grant UK have had to suspend all G-CERT related activities. Even with the intended safety restrictions in place, we were unable to guarantee the safety of our engineers. Rest assured, when the restrictions have been lifted, we will contact you to arrange new appointments for either site surveys or commissionings. Please continue to contact us using the Scheme email address (gcert@grantuk.com) and a member of staff will be in touch.

Q. Are you able to discuss any future G-CERT projects at this time?
A. Grant UK are more than happy to discuss new projects with you via email. We hope this service helps provide a seamless continuity for your businesses once restrictions are lifted. Please email us via gcert@grantuk.com.

Q. Is G1 Scheme support available?
A. If G1 Installers have an urgent query or registration issue which requires assistance, G1 Installers should email G1@grantuk.com where a member of staff will be on hand to assist.

Q. Is Grant UK’s Training Academy open?
A. No. The Training Academy at Grant UK is currently closed and all product, OFTEC and Hot water courses (in Devizes, Hawes, Livingston, Elgin and Jersey) due to take place up until the end of June 2020 have been cancelled.
      The Grant UK Training Academy is contacting everyone currently booked on courses up to the 30th June 2020 to confirm the cancellation and to arrange a full refund of the course fee, as applicable. In order to speed up this process it would be appreciated if those booked on these courses could please wait to be contacted by a representative of the Training Academy.

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