Pre-sales / Technical Advisor

Provide technical support to the general public, engineers and installers for products both in and out of warranty.

Due to an increase in market share and renewable technology sales, a position has arisen to join our progressive and forward thinking company as a Technical Service Advisor.

The role is both challenging and rewarding and relies on sound technical advice and product breakdown diagnosis being given to the trade and general public.

Ideally, the applicant will have a sound domestic heating background with knowledge of basic design. Knowledge of emerging renewable technologies is also desirable but training on all the company’s products will be given.

Duties & Responsibilities:

  • Taking calls from engineers or installers on site for in warranty products, offering technical support and diagnosing faults whilst engineer is on site.
  • Issue jobs for products covered by the manufacturer’s warranty to either the engineer on site or for customer services to allocate.
  • Dealing with customer/installer complaints, offer solutions and make decision. Deal with the issue as diplomatically as possible.
  • Logging calls onto the database by leaving notes for every conversation we have with the end users, Installers and engineer when discussing issues with products under warranty.
  • Answer technical related emails that are sent into the departments email address.
  • On the rare occasion that an end user or installer comes into the office, offer face to face technical advice.
  • In busy periods, take calls from the call log and prioritising these calls in order of, onsite, warranty, non-warranty etc.
  • Monitoring fault trends and communicating within the department mainly in the 5 minute meetings. Ensure these issues are recognised and actioned if necessary i.e. concern notice to Manufacturing dept.
  • Input job sheets onto the customer database and filing them into the relevant folders.
  • Take offs from scale drawings and enter results on to the calculators to size the correct appliance for the project. Make contact with architects/clients to ascertain the correct information has been forwarded for the purpose of the design.
  • Advise engineers, contractors, architects, consultants and the general public on various heating and hot water systems requirements.
  • Carry out whole House heat loss calculations.
  • Assist colleagues with design and technical queries that they may be unsure of.
  • Occasionally attend site to assist with ongoing problems.
  • Any other duties that may need to be carried out.


39.5 hrs / week

Monday to Thursday 8.30 -17.30 – 1 hr lunch break - 8 hrs / day

Friday and Saturday 8.30 – 17.00 – 1 hr lunch break – 7.5 hrs / day

We do not work Saturdays at present, however, due to the growth of the company and the demand from our customers, we aim to start this within the next 3 – 4 months.

Extra information:

20 days annual leave + bank holidays


Private health scheme


Salary: Up to £ 30 k / annum dependant on experience


Enter you details below or contact the Grant on +44 (0)1380 736920

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