Field Service Engineer

To Repair, Service and provide technical support in the field to Customers, engineers and installers for products both in and out of warranty.

 Duties & Responsibilities:

  • Attend site to carry out repair work on products covered by the manufacturer’s warranty.
  • When required carry out site survey and commissioning of Grant Engineering products.
  • Promote Customer Satisfaction throughout the department/Company ensuring that all our customers receive a valued service.
  • Keep up to date with current legislation regarding Oil Fired Boilers, Air source heat pumps, Biomass, Solar thermal & unvented hot water and the Installation, Service and Commissioning of the appliances.
  • Dealing with Technical issues, administration and correspondence on a day to day basis
  • Keep up to date with new in-house developments and attend internal training programmes as required.
  • Attend site-visits as required.
  • Assist in the management of your diary including providing up to date local / logistical information for your area.
  • Carrying out a substantial amount of driving on a daily basis with the possibility of overnight stays when required.
  • Responsible for the correct use of tools and equipment on and off site and ensure that appropriate Health and Safety guidelines are followed.
  • Provide on-site/In-house training/Assessments as requested by the company.
  • Identify Technical/Service trends and report all concerns to the TSM.
  • Identify potential sales leads (3 or more units) and pass details to relevant Area Sales Manager.
  • Advise customers, installers and commissioning engineers on product installation.
  • Encourage In-House training programmes for suspect Engineers/Installers by referring either to training Administrator or to the relevant Area Sales Manager.
  • Take part in Departmental training/meetings as required.
  • Ensure all Professional Qualifications are kept up to date.
  • Bringing matters of disrepute to TSM.
  • Any other work as may be required from time to time.

Covering Northern England & Southern Scotland.

Postcodes covered: CA, DG, DH, DL, EH, G, KA, LA, ML, NE, SR, TD, TS

Preferable qualifications:
• Oftec
• F Gas
• Unvented hot water
• Part P


Enter you details below or contact the Grant on +44 (0)1380 736920

This field is required
This field is required