Terms and Conditions – Solar Thermal
Grant Engineering (UK) Ltd. Guarantees the manufacture of the system, including all electrical and mechanical components, for a period of twelve months from the date of purchase, provided that the system is installed in full accordance with the installation instructions provided. This will be extended to a period of five years if the system is registered with Grant UK within thirty days of installation and it is serviced at twelve month intervals. See Terms and Conditions below.
BREAKDOWN DURING THE MANUFACTURER’S WARRANTY
If your Grant Solar Thermal System should fail within the first five years of the date of purchase you must contact Grant Engineering (UK) Limited, who will arrange for the repair under the terms of their Warranty, providing that the system has been correctly installed and commissioned, serviced (if older than twelve months) and the fault is not due to misuse, or the failure of any system components not supplied by Grant UK (e.g. pipework, hot water cylinder, etc.), or the incorrect setting of the system controls. This extended five year warranty only applies if the system is registered with Grant UK within thirty days of installation.
IN THE FIRST INSTANCE:
Contact your installer to ensure that the fault does not lie with any part of the installation or any other components not supplied as part of the Grant Solar Thermal System, or any incorrect setting of the system controls.
IF A FAULT IS FOUND:
Ask your installer to contact Grant Engineering (UK) Limited Service Department on 01380 736920 who will arrange for a qualified service engineer to attend to the fault.
FREE OF CHARGE REPAIRS:
During the first five years no charge for parts or labour will be made providing that the Solar Thermal System has been installed and commissioned correctly in accordance with the manufacturer’s instructions, serviced at twelve month intervals and the system was registered with Grant UK within thirty days of installation. Proof of ‘purchase’ date must be provided upon request.
CHARGEABLE REPAIRS:
A charge will be made if the cause of the breakdown is due to any of the following:
* Faults caused by the plumbing or heating system, external electrics or any external components.
* The Grant Solar Thermal System has not been commissioned, or serviced, in accordance with the Installation & User manual supplied with the system.
* The system has been installed for over five years.
TERMS OF MANUFACTURER’S GUARANTEE
1. The Grant Solar Thermal System guarantee starts from the date of purchase.
2. All electrical and mechanical components supplied with the Grant solar Thermal System (including the system circulating pump) are guaranteed for a period of five years. The Grant Warranty does not cover any ‘mixed’ systems – i.e. where the collectors, pump station, solar fluid or controller(s) were not supplied by Grant Engineering UK Ltd.
3. This guarantee does not cover breakdowns caused by incorrect installation, neglect, misuse, accident or failure to operate the system in accordance with the Installation and User Instructions provided.
4. The registration card must be completed and returned within thirty days of installation. Failure to do so does not affect your statutory rights.
5. The Grant Solar Thermal System must be installed by a competent installer and in full accordance with the relevant Codes of Practice, Regulations and Legislation in force at the time of installation.
6. The Grant Solar Thermal System components must not have been modified or tampered with.
7. The installation must be serviced every twelve months as per the Installation & User Instructions provided. Receipts should be kept as proof.
8. All claims under this guarantee must be made to Grant Engineering (UK) Ltd prior to any work being undertaken. Proof of purchase and date of installation must be provided on request. Invoices for call out/repair work by any third party will not be accepted unless previously authorised by Grant Engineering (UK) Ltd.
9. This guarantee is transferable providing the installation is serviced prior to the dwelling’s new owners taking up residence. Grant Engineering (UK) Ltd must be informed of the new owner’s details.
10. Grant Engineering (UK) Ltd will endeavour to provide prompt service in the unlikely event of a problem occurring, but cannot be held responsible for any consequence of delay however caused.
11. This guarantee applies to Grant Solar Thermal Systems installed on the UK mainland, Isle of Man and Channel Islands only. Provision of in-warranty cover elsewhere in the UK is subject to agreement with Grant Engineering (UK) Ltd.