Terms and Conditions – Solar PV Systems
BREAKDOWN DURING THE MANUFACTURER’S WARRANTY
If your Grant Solar PV System should fail within the first five years* of the date of purchase you must contact Grant Engineering (UK) Limited, who will arrange for the repair under the terms of their Warranty, providing that the system has been correctly installed and commissioned, serviced (if older than twelve months) and the fault is not due to misuse, or the failure of any system components not supplied by Grant UK (e.g. circuit breakers, AC cabling, etc.), any fault in the existing electrical installation or the incorrect setting of the system controls. This extended five year* warranty only applies if the system is registered with Grant UK within thirty days of installation.
IN THE FIRST INSTANCE:
Contact your installer to ensure that the fault does not lie with any part of the existing electrical installation in the property, any other components not supplied as part of the Grant Solar PV System, or any incorrect setting of the system controls.
IF A COMPONENT FAULT IS FOUND:
Ask your installer to contact Grant Engineering (UK) Limited Service Department on 01380 736920 who will arrange for a qualified service engineer to attend to the fault.
FREE OF CHARGE REPAIRS:
During the first five years* no charge for parts or labour will be made providing that the Solar PV System has been installed and commissioned correctly in accordance with the manufacturer’s instructions, serviced at twelve month intervals and the system was registered with Grant UK within thirty days of installation. Proof of ‘purchase’ date must be provided upon request.
CHARGEABLE REPAIRS:
A charge will be made if the cause of the breakdown is due to any of the following:
* Faults caused by the existing electrical system in the property, the AC wiring to the PV system or any external electrical systems and components.
* The Grant Solar PV System has not been commissioned, or serviced, in accordance with the Installation & User manual supplied with the system.
* The system has been installed for over five years.
PERFORMANCE GUARANTEE
Grant Solar PV Modules have a twenty five year performance guarantee, i.e. the modules are guaranteed to produce the following minimum output
* Minimum of 90% of original output for up to ten years of operation.
* Minimum of 80% of original output for between ten to twenty five years of operation.
TERMS OF MANUFACTURER’S GUARANTEE
1. The Grant Solar PV System guarantee starts from the date of purchase.
2. All electrical and mechanical components supplied with the Grant Solar PV System (including the modules, inverter, etc.) are guaranteed for a period of five years*, subject to them being supplied as a kit. The Grant Warranty does not cover any ‘mixed’ systems – i.e. where the modules or inverter(s) were not supplied by Grant Engineering UK Ltd.
3. This guarantee does not cover breakdowns caused by incorrect installation, neglect, misuse, accident or failure to operate the system in accordance with the Installation and User Instructions provided.
4. The registration card must be completed and returned within thirty days of installation. Failure to do so does not affect your statutory rights.
5. The Grant Solar PV System must be installed by a competent installer and in full accordance with the relevant Codes of Practice, Regulations and Legislation in force at the time of installation.
6. The Grant Solar PV System components must not have been modified or tampered with.
7. The installation is subject to a twelve month visual inspection – to include checking that the modules are not in shade and are in a clean condition. Routine cleaning of the modules is not usually required as normal dirt build up is removed by rain. Any Receipts should be kept as proof.
8. The installation is checked by a qualified electrician every ten years, or sooner, as required by the current BS.7671 (Wiring Regulations – 17th Edition).
9. All claims under this guarantee must be made to Grant Engineering (UK) Ltd.
10. prior to any work being undertaken. Proof of purchase and date of installation must be provided on request. Invoices for call out/repair work by any third party will not be accepted unless previously authorised by Grant Engineering (UK) Ltd. This guarantee is transferable providing the installation is serviced prior to the dwelling’s new owners taking up residence. Grant Engineering (UK) Ltd must be informed of the new owner’s details.
11. Grant Engineering (UK) Ltd will endeavour to provide prompt service in the unlikely event of a problem occurring, but cannot be held responsible for any consequence of delay however caused.
12. This guarantee applies to Grant Solar PV Systems installed on the UK mainland, Isle of Man and Channel Islands only. Provision of in-warranty cover elsewhere in the UK is subject to agreement with Grant Engineering (UK) Ltd.
* 2 years warranty for Mastervolt Soladin 600 inverter only.