Terms and Conditions – Boilers
BREAKDOWN DURING THE MANUFACTURER’S WARRANTY
If your boiler should fail during the first 2 years, you must contact Grant Engineering (UK) Limited, who will arrange for the repair under the terms of their Warranty, providing that the boiler has been correctly installed and commissioned, serviced (if older than 12 months) and the fault is not due to tampering, running out of oil, freezing, or the failure of any external components not supplied by Grant UK (e.g. fire valve, motorised valves, etc.)
IN THE FIRST INSTANCE:
Contact your installer or commissioning engineer to ensure that the fault does not lie with other system components.
IF AN APPLIANCE FAULT IS FOUND:
Ask your installer to contact Grant Engineering (UK) Limited, Service Department on 01380 736920 who will arrange for a qualified engineer to attend to the fault.
FREE OF CHARGE REPAIRS:
During the first 2 years no charge for parts or labour will be made providing that the boiler has been installed and commissioned correctly in accordance with the manufacturer’s instructions and for boilers over 12 months old, details of annual maintenance is available. Proof of ‘purchase’ date must be provided upon request.
CHARGEABLE REPAIRS:
A charge will be made if the cause of the breakdown is due to any of the following: Faults caused by the plumbing or heating system, external electrics and external components. The appliance has not been commissioned, or serviced in accordance with the installation and servicing manual. Problems caused by lack of oil or faults with the oil supply system. The flue system has been incorrectly fitted, or does not meet the installation requirements. The appliance has been installed for over 2 years and no extended guarantee cover has been taken. Note: The nozzle supplied with the boiler is only covered for the period up to the time of the first service [12 months].
REMEMBER – BEFORE YOU CONTACT GRANT:
Ensure the boiler has been commissioned and serviced in accordance with the installation and servicing manual. Ensure there is oil to supply the burner. Ensure the problem is not being caused by the heating system or its controls. Consult the boiler handbook for guidance. Please note: Do not wait until the fuel supply runs out before you order some more. Sludge in the bottom of the tank may be drawn into the fuel lines. It is recommended that the boiler is switched off when the new supply is delivered and that the fuel is allowed to settle for an hour before restarting the boiler.
TERMS OF MANUFACTURER’S GUARANTEE
1. The Company shall mean Grant Engineering (UK) Limited.
2. The boiler is guaranteed for two years from the date of purchase providing that after 12 months the annual service has been completed and the Registration form is completed and returned to Grant UK within 30 days of the installation date. Any work undertaken must be authorised by the Company and carried out by an approved service agent.
3. The shell (heat exchanger) of the oil boiler supplied by the Company is covered by a 5 year parts only guarantee from the date of purchase subject to correct operation of the boiler. Proof of annual maintenance must be provided.
4. This Guarantee does not cover breakdowns caused by incorrect installation, neglect, misuse, accident or failure to operate this boiler in accordance with the manufacturer’s instructions.
5. The completed Guarantee Registration Card (attached to this document) should be returned to Grant UK, c/o Smart & Cook Ltd. within 30 days of installation. Failure to do so does not effect your statutory rights.
6. This Guarantee is not transferable unless sanctioned by the Company.
7. The Company will endeavour to provide prompt service in the unlikely event of a problem occurring, but cannot be held responsible for any consequence of delay however caused.
8. This guarantee applies to boilers installed on the UK Mainland, Isle of Man and the Channel Islands only. Provision of in-warranty cover elsewhere in the UK is subject to agreement with Grant Engineering (UK) Limited.
9. Invoices for call out/repair work by any third party will not be accepted unless previously authorised by the Company.
HARD WATER ADVICE
If you live in a hard water area and have a combination boiler, protection against scaling must be given to the domestic hot water heat exchanger. You should fit an appropriate scale inhibitor, or water softener, as any breakdown caused by water scaling is not covered either by the manufacturer’s warranty or insurance. Ask your installer for advice.
