Terms and Conditions – Boilers
Breakdown during the Manufacturer’s Warranty
If your Grant boiler should fail within the first two years, you must contact Grant Engineering (UK) Ltd. who will arrange for the repair under the terms of their Warranty, providing that the boiler has been correctly installed and commissioned, serviced (if older than twelve months) and the fault is not due to tampering, running out of oil, oil contamination, system water contamination, misuse or the failure of any external components not supplied by Grant UK (e.g. fire valve, motorised valve etc.). This extended two year warranty only applies if the boiler is registered with Grant UK within thirty days of installation.
In the First Instance
Contact your installer or commissioning engineer to ensure that the fault does not lie with the system or any other components, or any incorrect setting of the system controls.
If a Fault is found
Ask your installer to contact Grant Engineering (UK) Ltd. Technical Services Department on 01380 736920 who will arrange for a qualified service engineer to attend to the fault.
Free of Charge Repairs
During the first two years no charge for parts or labour will be made, provided that the boiler has been installed and commissioned correctly in accordance with the manufacturer’s instructions, it was registered with Grant UK within thirty days of installation and, for boilers over twelve months old, details of annual maintenance is available. The following documents must be made available to Grant UK on request:
* Proof of purchase
* CD10 Installation Completion form
* CD11 Commissioning report form
* Service documents (CD11 or equivalent document).
Chargeable Repairs
A charge may be made (if necessary following testing of parts at Grant UK) if the cause of the breakdown is due to any of the following:
* Faults caused by the plumbing or heating system, e.g. contamination of parts due to system contamination, debris or trapped air.
* Faults caused by external electrics and external components.
* The boiler has not been commissioned, or serviced in accordance with the installation and servicing manual.
* Problems caused by lack of oil or faults with the oil supply system.
* The flue system has been incorrectly fitted or does not meet installation requirements.
* The boiler has been installed for over two years and no extended warranty cover has been taken.
Note: The nozzle supplied with the boiler is only covered for a period up to the time of the first service (twelve months).
Remember – before you contact Grant
Ensure the boiler has been commissioned and serviced in accordance with the installation and servicing manual. Ensure there is oil supply to the burner. Ensure the problem is not being caused by the heating system or its controls. Consult the boiler handbook for guidance.
Please note: Do not wait until the fuel supply runs out before you order some more. Sludge in the bottom of the tank may be drawn into the fuel lines.
It is recommended that the boiler is switched off when the new supply is delivered and that the fuel is allowed to settle for an hour before restarting the boiler.
Terms of Manufacturer’s Guarantee
1. The Company shall mean Grant Engineering (UK) Limited.
2. The boiler is guaranteed for two years from the date of purchase, providing that after twelve months the annual service has been completed and the boiler registered with the Company within thirty days of the installation date. Any work undertaken must be authorised by the Company and carried out by an approved service agent.
3. The shell (heat exchanger) of the oil boiler supplied by the Company is covered by a five year parts only guarantee from the date of purchase subject to correct operation of the boiler. Proof of annual maintenance must be provided.
4. This guarantee does not cover breakdowns caused by incorrect installation, neglect, misuse, accident or failure to operate the boiler in accordance with the manufacturer’s instructions.
5. The boiler is registered with the Company within thirty days of installation. Failure to do so does not affect your statutory rights
6. This guarantee is not transferrable unless sanctioned by the Company.
7. The Company will endeavour to provide prompt service in the unlikely event of a problem occurring, but cannot be held responsible for any consequences of delay however caused.
8. This guarantee applies to Grant boilers installed on the UK mainland, Isle of Man and Channel Islands only. Provision of in-warranty cover elsewhere in the UK is subject to agreement with the Company.
9. All claims under this guarantee must be made to the Company prior to any work being undertaken. Invoices for call out/repair work by any third party will not be accepted unless previously authorised by the Company.
10. Proof of purchase and date of installation, commissioning and service documents must be provided on request.
11. If a replacement boiler is supplied under the warranty (due to a manufacturing fault) the product warranty continues from the installation date of the original boiler, and not from the installation date of the replacement.
Hard water advice
If you live in a hard water area and have a combination boiler, protection against scaling must be given to the domestic hot water heat exchanger. You should fit an appropriate scale inhibitor, or water softener, as any breakdown caused by water scaling is not covered either by the manufacturer’s warranty or insurance. Ask your installer for advice.